Shipping
We process and ship orders within 2–5 business days unless otherwise stated on the product page.
You’ll receive a confirmation email with tracking information once your order is on its way.
Domestic Shipping (within the EU)
Delivery times may vary depending on your location.
International Shipping (Outside the EU)
We ship worldwide!
Please note: Customers outside the EU are responsible for any customs duties, VAT, import taxes, or other fees that may be charged by your country upon delivery.
These charges are not included in our shipping fees and must be paid by the recipient.
If you refuse your package due to unpaid customs or import fees, the cost of the original shipping and the return shipping will be deducted from your refund.
Returns
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return:
Items must be unused, in their original packaging, and in the same condition you received them.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
To initiate a return, please contact us at info@alpacks.com with your order number and reason for return.
Refunds
Once we receive and inspect your return, we’ll process your refund to the original payment method.
Please allow up to 7 business days for the refund to appear, depending on your bank or card issuer.
Important:
If your order was returned to us due to non-payment of customs or import fees, the cost of return shipping will be deducted from your refund amount.
Questions?
Reach out to me at info@alpacks.com and I’ll get back to you as soon as possible.